Refund policy
Short version: you pay for one month of delivery. Whatever we cannot deliver, we refund.
What the purchase covers
A purchase is one prepaid month: a fixed monthly pool of engagement, delivered to the posts you publish over 30 days, up to 30 posts, whichever comes first. The engagement delivered under a package is non-drop and carries no refill.
When a refund applies
If part of a month cannot be delivered - for example, your account stays private and delivery cannot resume, or our network fails to deliver part of the pool - the undelivered part is refunded. The delivered part is not refundable once it has been sent to your posts.
How to request one
Email support@reachgrows.com from the address you used at PayPal checkout, with your @username and the PayPal transaction id. Refunds go back to the original PayPal payment - never to another account or method.
What is not covered
We do not refund because of what Instagram itself does or does not do on top of the delivered engagement - the ranges on the order page are what we deliver, and that is the promise the refund policy protects.